Verdelio Return Policy

At Verdelio, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 60-day return policy from the date of delivery.

Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item is in its original condition, unworn, unused, and with all tags attached.
  • The item is in its original packaging.
  • You have the receipt or proof of purchase.

Initiating a Return

To initiate a return, please contact our customer support team at [email protected]. Kindly provide your order number and reason for return. We will guide you through the return process and provide you with a return shipping label and instructions.

Return Shipping Address

Please send your return to the following address: Verdelio Returns
208, HANGAR1 RDC
QUARTIER INDUSTRIEL SIDI GHANEM RTE DE SAFI
40000 MARRAKECH
MOROCCO

Important Notes

  • Items returned without prior authorization will not be accepted.
  • Please allow 10 business days for your refund to be processed after we receive your return.
  • The refund will be credited to your original payment method.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will gladly assist you in resolving the issue.

Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (food, flowers, plants)
  • Custom products (special orders, personalized items)
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

Exchanges

To exchange an item, we recommend placing a new order for the desired item and returning the original item for a refund. This will ensure the fastest processing time.

European Union 14-Day Cooling-Off Period

Customers in the European Union have the right to cancel or return their order within 14 days of receipt for any reason and without justification, provided the item is in its original condition with all tags and packaging intact.

Refunds

Once your return is received and inspected, we will notify you of the refund status. If approved, your refund will be processed within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at [email protected].

Thank you for shopping at Verdelio!